Get in Touch
n.bertrand.therapy@gmail.com
+31618258193
Office Hours
Tuesday to Thursday 9.00 – 17.00
Online hours
Monday to Friday 9:00 - 17:00
Location
Middelstegracht 131 2312 TV Leiden
Rijn en Schiekade 13 2311 AJ Leiden
Or we can also meet online: We meet securely through Zoom
NIP: 234652
KvK: 95034803
Therapy is the greatest act of self-love.
Please share your feedback
If you have any concerns or feel dissatisfied with the service, or just want to let me know that you've had a good session, please don’t hesitate to share them with me, and I will do my best to address them to your satisfaction.
Feel free to use this form to address any concerns:
https://forms.gle/59ZagD5hnHQD6PFL9
Complaints procedure:
If, however, you continue to feel dissatisfied, you have the option to file a complaint with the NIP (Netherlands Institute of Psychologists) or with P3NL, which oversees service quality for NIP-registered psychologists (my NIP registration number is 234652).
For further information, please refer to the following links:
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Brief description of the complaints procedure: https://www.psynip.nl/en/dutch-association-psychologists/code-of-ethics/brief-description-complaints-procedure/;
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Full instructions for filing a complaint (in Dutch): https://www.p3nl.nl/klachtenregeling/clienten;
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And: https://www.psynip.nl/uw-beroep/tuchtrecht-en-klachten/klachtprocedure/